Update: Sent mismatched items, but quickly apologized for mix up and offered to sent replacement
Update: They responded quickly with an offer to replace the mismatched pieces and apologized for the inconvenience. This makes us happy since we really like the bed design and find that the materials, while not premium, are quite satisfactory and made from sustainable younger wood product. This is the cause of some peoples complaints since the wood will be much softer than some people who are expecting hardwood would be expecting. Know what to expect and you wont be dissatisfied with the quality. Assembly is fairly straight forward but time consuming since you should not use power tools. If you order a product that is a simple platform bed with no storage compartments, then the assembly would be even easier. They just need to figure out the packaging for shipping such heavy items. The boxes need some more reinforcements in the corners because nearly every one of them seemed to have failed in the final leg of shipping.
Ordered this as a set and got some parts white and some parts caramel color. Shipped in several separate boxes that mostly did not survive shipping, boxes were torn open and small parts were taped to outside of box, I had to go to a hardware store to purchase some screws and drawer slides that were missing. I got the bed fully assembled when the final box with headboard was opened to reveal that they sent me a white headboard. Now what, I have to take it all back apart and go get new shipping materials to send it all back because someone in their shipping department made a mistake?
Update: Sent mismatched items, but quickly apologized for mix up and offered to sent replacement
Update: They responded quickly with an offer to replace the mismatched pieces and apologized for the inconvenience. This makes us happy since we really like the bed design and find that the materials, while not premium, are quite satisfactory and made from sustainable younger wood product. This is the cause of some peoples complaints since the wood will be much softer than some people who are expecting hardwood would be expecting. Know what to expect and you wont be dissatisfied with the quality. Assembly is fairly straight forward but time consuming since you should not use power tools. If you order a product that is a simple platform bed with no storage compartments, then the assembly would be even easier. They just need to figure out the packaging for shipping such heavy items. The boxes need some more reinforcements in the corners because nearly every one of them seemed to have failed in the final leg of shipping. Ordered this as a set and got some parts white and some parts caramel color. Shipped in several separate boxes that mostly did not survive shipping, boxes were torn open and small parts were taped to outside of box, I had to go to a hardware store to purchase some screws and drawer slides that were missing. I got the bed fully assembled when the final box with headboard was opened to reveal that they sent me a white headboard. Now what, I have to take it all back apart and go get new shipping materials to send it all back because someone in their shipping department made a mistake?