So it seems that a lot of the negative reviews in terms of poor arrival condition might possibly depend on who happens to be the delivery contractor that you get stuck with. After receiving a text from the contractor a day after the order and scheduling a delivery, things went quickly and smooth. I wasn't there for receipt but I assume the driver forklifted it into my garage since it was on wood pallet and tightly secured. My sofa arrived as two separate pieces and were giant; at least 7 ft tall and taking up the entire pallet. The sofa had no signs of damage during delivery and was adequately wrapped with plastic wrap, within that with cardboard, and within that with a soft cloth/mesh that went around most of the sofa. The weight was totally manageable and I tumbled each piece up four steps and slid it into my living room without much effort.
Unwrapping the two pieces, it was immaculate with no rips, tears, or dirt. The instructions were straightforward and each piece houses underneath the headrests/hardware and the sleeper section, respectively. All you need to do is screw in the foot stands, screw in the sleeper convertible bracket assembly, drop the sections into place, and bang in the headrests.
The reason the assembly got a 3/5 was because a bunch of the studs in the sleeper cushion were misaligned. This made installing the convertible assembly (metal pieces that let the cushion fold up and out or underneath the sofa) a pain in the ass. I had to use a screwdriver to force them into place and the bolts stripped easily as they are made of a cheap metal.
Despite the inconvenience, the sofa looks fantastic, it feels well built with no wobbles, and the firmness isn't uncomfortable. It isn't nearly as soft as my coworker's Italian leather sofa of a very similar style, but it is completely passable and probably depends more on preference. Just beware, if you need a sofa that collapses around you, you will hate this since there isn't that much cushioning. The benefit is that I think it would be better for my back if I had to sleep on it.
Not perfect, but cannot beat the value...
So it seems that a lot of the negative reviews in terms of poor arrival condition might possibly depend on who happens to be the delivery contractor that you get stuck with. After receiving a text from the contractor a day after the order and scheduling a delivery, things went quickly and smooth. I wasn't there for receipt but I assume the driver forklifted it into my garage since it was on wood pallet and tightly secured. My sofa arrived as two separate pieces and were giant; at least 7 ft tall and taking up the entire pallet. The sofa had no signs of damage during delivery and was adequately wrapped with plastic wrap, within that with cardboard, and within that with a soft cloth/mesh that went around most of the sofa. The weight was totally manageable and I tumbled each piece up four steps and slid it into my living room without much effort. Unwrapping the two pieces, it was immaculate with no rips, tears, or dirt. The instructions were straightforward and each piece houses underneath the headrests/hardware and the sleeper section, respectively. All you need to do is screw in the foot stands, screw in the sleeper convertible bracket assembly, drop the sections into place, and bang in the headrests. The reason the assembly got a 3/5 was because a bunch of the studs in the sleeper cushion were misaligned. This made installing the convertible assembly (metal pieces that let the cushion fold up and out or underneath the sofa) a pain in the ass. I had to use a screwdriver to force them into place and the bolts stripped easily as they are made of a cheap metal. Despite the inconvenience, the sofa looks fantastic, it feels well built with no wobbles, and the firmness isn't uncomfortable. It isn't nearly as soft as my coworker's Italian leather sofa of a very similar style, but it is completely passable and probably depends more on preference. Just beware, if you need a sofa that collapses around you, you will hate this since there isn't that much cushioning. The benefit is that I think it would be better for my back if I had to sleep on it.