Based on 1441 Reviews

Average

4.5

(1441 Reviews)
5 Star
942
4 Star
343
3 Star
134
2 Star
12
1 Star
10
  • user2

    Assembly finally finished, now I love it!

    The sofa looks great, now that it's all finished, and the material looks good and is tightly woven and appears to be durable. Each piece is exactly as described or pictublue, altho the back cushions have not expanded to fill the slipcovers (see below). But they don't look bad or wrong--just not as good as the other parts. Item listing (outside reviewer) said it was easy to assemble, would take only one person 45 min to do. Well, that's debatable--I'm a 73 year old woman with arthritis, and it took three 3-4 hour days. Two boxes arrived first, with no assembly instructions. I tried to put them together, only to find out a number of pieces were missing. Seller responded to my inquiry promptly, so I waited for the third box for almost a week. It did have the missing pieces, except for two legs and washers. After another inquiry, a separate pkg arrived with replacements. The third box also had the directions, which meant that I had to take apart what I had put together from the contents of the first two boxes. Pieces didn't go together easily or quickly, but after much trial and error, they all did fit, just as the instructions said they would. I'm glad I wasn't on a strict timeline, and didn't care if one end of my living room was stacked with furniture pieces for a week. But assembly was the only problem--style, size, materials, and flexibility are all topnotch. I love the way the pieces are easy to move to create different designs, and comfortable to sit and to relax on. The cats have tried to scratch it, but material seems to have survived so far, and they are sleeping on it more than scratching, but I continue to be diligent about keeping an eye and ear on them. The seat cushions are thick and not too soft, which bodes well for durability. The back cushions are half as thick, and have not expanded to their full size since arriving in vacuum packed plastic. I can't tell if they will end up filling the slipcovers better or not. They do not look bad, just not as good as the seat cushions. I am fine with them, and I'm a picky person. It's important to mention that the seller was very good about responding to email about the sofa, prompt and polite. In the end, everything worked, but the cheerful and helpful communication with the seller prevented me from having an angry meltdown, which wouldn't have helped anyway. When something didn't work, knowing the seller was supportive and willing to solve problems I couldn't, I just kept trying, and in the end everything went together and worked perfectly. I could not have had better communication and support from the seller. If you are or have access to a strong person who can manhandle the few pieces that needed it, assembly should go quickly and easily. Two people working together should indeed take about an hour. With one person, creativity was needed at several points in the assembly process. No tools were needed, and with the exception of two legs and washers, everything necessary for assembly was provided in the original shipping crates, and the missing legs/washers were replaced promptly. They actually sent 4 sets, not 2, so I have extra legs/washers for the future. I can't recommend the seller more highly for their communication and for the quality of their products. I looked at dozens of chaise lounge sofas, considering color, durable material, size, flexibility in arrangement of the pieces, price, and ability to use as a sleeper sofa. I also looked at reviewers' comments, both positive and negative. As I filteblue through my search results from both and Wayfair, this item continued to rise to the top. Now that I have been using it for a while, I feel I got the best possible sofa for a reasonable price. I recommend it highly.