Orientation in shipping matters. Top board was broken in half
For long skinny flatpacked items like this, make sure the box is shipped on edge laying lengthwise ?, and not vertically ? to prevent flexing and breakage like mine did.
Mine was received with the top board (Part 1) broken in half. This board is packed inside foam at the bottom of the box, and has a high chance of breakage if the box is shipped in the wrong orientation. The shipping box had severe creases in the middle, and a crushed end showing how the box was shipped in a vertical orientation.
The manufacturer was unable to provide any replacement parts, but customer service was very accommodating for me, and I will remediating the broken part myself. I will be adding a second finished top surface to the broken piece, and reinforcing the break on the underside as well.
All the rest of the parts came undamaged, and I like the fact that they include some glue and wooden pegs to help with the structural strength instead of relying only on cam/locks. also included an additional bag with spare assembly hardware in it.
Orientation in shipping matters. Top board was broken in half
For long skinny flatpacked items like this, make sure the box is shipped on edge laying lengthwise ?, and not vertically ? to prevent flexing and breakage like mine did. Mine was received with the top board (Part 1) broken in half. This board is packed inside foam at the bottom of the box, and has a high chance of breakage if the box is shipped in the wrong orientation. The shipping box had severe creases in the middle, and a crushed end showing how the box was shipped in a vertical orientation. The manufacturer was unable to provide any replacement parts, but customer service was very accommodating for me, and I will remediating the broken part myself. I will be adding a second finished top surface to the broken piece, and reinforcing the break on the underside as well. All the rest of the parts came undamaged, and I like the fact that they include some glue and wooden pegs to help with the structural strength instead of relying only on cam/locks. also included an additional bag with spare assembly hardware in it.