UPDATE: Super comfortable chair AMAZING customer service experience.
UPDATE: The company has made good on this chair. All issues have been resolved in a timely manner! 100% recommend this chair and company. As you can see it is BEAUTIFUL. And with this level of customer service... I am just baffled. Wow. Thank you so much! Above and Beyond!
Overall: Beautiful chair. Much higher quality softness than expected and looks amazing in my home studio. I am so pleased with this interaction I just had to update this with 5 stars! More companies should be like this!
--- Original Review ----
Sadly after tossing the box and thinking I had finished assembling the chair, I realized there was a major fault: the threading that holds the screw in on the leg had fallen INTO the chair back. I contacted customer support and they can't accept a return if I don't have the box... so I am stuck with a bum leg on the chair sadly. They said they will send me the a replacement threading, but I don't have much hope for it, since if the other one fell into the chair, that probably means the hole is stripped and a new one will just fall in too. Soooooooooo yeah, nice looking, very comfy, but brand new and already broken. Don't know how long it will hold up with the bum screw on that one side. Sucks.
Will update when I get the new screw if it works or not. Also they dropped the price 15 $ after purchase and did refund the difference so that was nice.
UPDATE: Super comfortable chair AMAZING customer service experience.
UPDATE: The company has made good on this chair. All issues have been resolved in a timely manner! 100% recommend this chair and company. As you can see it is BEAUTIFUL. And with this level of customer service... I am just baffled. Wow. Thank you so much! Above and Beyond! Overall: Beautiful chair. Much higher quality softness than expected and looks amazing in my home studio. I am so pleased with this interaction I just had to update this with 5 stars! More companies should be like this! --- Original Review ---- Sadly after tossing the box and thinking I had finished assembling the chair, I realized there was a major fault: the threading that holds the screw in on the leg had fallen INTO the chair back. I contacted customer support and they can't accept a return if I don't have the box... so I am stuck with a bum leg on the chair sadly. They said they will send me the a replacement threading, but I don't have much hope for it, since if the other one fell into the chair, that probably means the hole is stripped and a new one will just fall in too. Soooooooooo yeah, nice looking, very comfy, but brand new and already broken. Don't know how long it will hold up with the bum screw on that one side. Sucks. Will update when I get the new screw if it works or not. Also they dropped the price 15 $ after purchase and did refund the difference so that was nice.