The first unit arrived without a board. Emailed customer service and received a reply right away saying a new unit would be sent. Took awhile to send this new unit and had to reach out again to get an eta. Took awhile to get the new unit, but all pieces were included and was assembled easily and looks great! Works well for our entryway. Customer service sent chocolates to apologize for the issues, which was nice.
Great product!
The first unit arrived without a board. Emailed customer service and received a reply right away saying a new unit would be sent. Took awhile to send this new unit and had to reach out again to get an eta. Took awhile to get the new unit, but all pieces were included and was assembled easily and looks great! Works well for our entryway. Customer service sent chocolates to apologize for the issues, which was nice.