We knew we werent buying top of the line, but our love the bed anyway. The sturdiness of the slats is an issue though. want to jump on beds, plain and simple. You tell them no, but they do it anyway. Literally, one good bounce within a minute of the bed being set up and we ended up with a broken slat on the top bunk.
The cry thing was that I contacted to see if theyd replace the broken slat, and they replaced the ENTIRE bed for us. I was shocked. My advice though is to add some sturdy boards in between the slats, regardless of WHs great customer service. Its just better not to have to deal with it.
Here are the slat specs if youre so inclined: 39/1/8 long. Theres 2.5 (with clearance) spacing between each slat.
Quality: 3.5 stars
Customer Service: 5 stars
Would I buy again? Yeah, but its complicated
Great customer service
We knew we werent buying top of the line, but our love the bed anyway. The sturdiness of the slats is an issue though. want to jump on beds, plain and simple. You tell them no, but they do it anyway. Literally, one good bounce within a minute of the bed being set up and we ended up with a broken slat on the top bunk. The cry thing was that I contacted to see if theyd replace the broken slat, and they replaced the ENTIRE bed for us. I was shocked. My advice though is to add some sturdy boards in between the slats, regardless of WHs great customer service. Its just better not to have to deal with it. Here are the slat specs if youre so inclined: 39/1/8 long. Theres 2.5 (with clearance) spacing between each slat. Quality: 3.5 stars Customer Service: 5 stars Would I buy again? Yeah, but its complicated