I bought this product (2) in 2018, easy to assembly, seemed sturdy and good quality. In August 2020 while I was laying on the chair, my wife (5.2 inc and 110 lbs) sat next to me for split seconds and the back leg gave out, broke like a glass!! Contacted Consumer Service. They said, yes, we stand behind our products, we will send you a replacement leg. Because Covid-19 Your order has been entered and should arrive in 4-6 Weeks. 7 weeks later, nothing arrived, called them, 3 times, emailed them 2 times and we are in November and no answer whatsoever from this company. Every time I call to follow up they create new excuses, like the parts come from Israel, delayed at the border, etc. Now I have one working chaise and another sitting in the garage with no use. Buyers beware!
Legs break easily.
I bought this product (2) in 2018, easy to assembly, seemed sturdy and good quality. In August 2020 while I was laying on the chair, my wife (5.2 inc and 110 lbs) sat next to me for split seconds and the back leg gave out, broke like a glass!! Contacted Consumer Service. They said, yes, we stand behind our products, we will send you a replacement leg. Because Covid-19 Your order has been entered and should arrive in 4-6 Weeks. 7 weeks later, nothing arrived, called them, 3 times, emailed them 2 times and we are in November and no answer whatsoever from this company. Every time I call to follow up they create new excuses, like the parts come from Israel, delayed at the border, etc. Now I have one working chaise and another sitting in the garage with no use. Buyers beware!