EDIT: I spoke with an rep to report the wrong item was sent. He assured me this was an anomaly and that I could re/order and he would include a note for the distribution center to double/check the package since the wrong one was sent the first time, and he guaranteed me that the right couch would be sent.
.and it wasnt. They sent the same dark gray, chunky one. I called again, and they told me I had ordered the wrong couch. Nope//I referenced my order and the box, and the manufacturers stock numbers didnt match. So I sent it back. They did arrange a free return and pick/up by UPS, and they gave me a 20 voucher, which was nice. Still a 1/star for the inconvenience and the face that I still dont have the couch I ordered.twice.
Original: I ordered this couch because of the sleek design and the light gray color. It arrived today, but it looks like a different couch//it doesnt quite match the written description OR the photos. There were three back cushions instead of two, and they were not . The legs were chunky and rectangular instead of slim and cylindrical, and the color of the fabric was much, much darker//definitely not a light gray.
I imagine the overall shape is similar, though I did not fully assemble the couch since I will be returning it and searching for a lighter one.
Item Shipped Different Than Item Described
EDIT: I spoke with an rep to report the wrong item was sent. He assured me this was an anomaly and that I could re/order and he would include a note for the distribution center to double/check the package since the wrong one was sent the first time, and he guaranteed me that the right couch would be sent. .and it wasnt. They sent the same dark gray, chunky one. I called again, and they told me I had ordered the wrong couch. Nope//I referenced my order and the box, and the manufacturers stock numbers didnt match. So I sent it back. They did arrange a free return and pick/up by UPS, and they gave me a 20 voucher, which was nice. Still a 1/star for the inconvenience and the face that I still dont have the couch I ordered.twice. Original: I ordered this couch because of the sleek design and the light gray color. It arrived today, but it looks like a different couch//it doesnt quite match the written description OR the photos. There were three back cushions instead of two, and they were not . The legs were chunky and rectangular instead of slim and cylindrical, and the color of the fabric was much, much darker//definitely not a light gray. I imagine the overall shape is similar, though I did not fully assemble the couch since I will be returning it and searching for a lighter one.