I purchased this bed with assembly in February for my 8 year old son. After it was assembled we discovered that there is no gap above the ladder so he would need to climb out while straddling the high rails. Completely dangerous! Since we had bought it and paid to have it built there was little we could do at that point so we tried it out. The lack of a ladder gap made it dangerous for him and dangerous for me when I climbed up to read to him. The other night he fell out of it as he climbed out early in the morning and thankfully caught himself and was hanging from the railing until I heard him scream and ran over. If he had fallen, I cant imagine what would have happened. I dont want him to sleep in it anymore. I want my money back and to have a bed I feel he is safe to climb in and out of / thats not this one. What do I do to get this bed removed and my money back? Its a ridiculous design. Additionally, the steps are so painful to climb because they are not flat. I needed to order these ladder pads from England to cover them because they hurt our feet so badly.
Dangerous rail without gap
I purchased this bed with assembly in February for my 8 year old son. After it was assembled we discovered that there is no gap above the ladder so he would need to climb out while straddling the high rails. Completely dangerous! Since we had bought it and paid to have it built there was little we could do at that point so we tried it out. The lack of a ladder gap made it dangerous for him and dangerous for me when I climbed up to read to him. The other night he fell out of it as he climbed out early in the morning and thankfully caught himself and was hanging from the railing until I heard him scream and ran over. If he had fallen, I cant imagine what would have happened. I dont want him to sleep in it anymore. I want my money back and to have a bed I feel he is safe to climb in and out of / thats not this one. What do I do to get this bed removed and my money back? Its a ridiculous design. Additionally, the steps are so painful to climb because they are not flat. I needed to order these ladder pads from England to cover them because they hurt our feet so badly.