Arrived Damaged Twice, Broken Parts, Rust All over, Gouged.
We replaced an Ikea bunk bed with this loft bed so my daughter could have more space in her room. However, we should have stayed with Ikea.
The first bed arrived so damaged, that UPS didn't even bother asking us if we wanted it--they returned it on our behalf. The second bed also arrived damaged with dented, gouged, scratched, and bent pieces. Looking at a huge mess of a box with parts all over I opted to try to salvage it instead of trying to fit it back in a box. I felt like someone dumped a box of metal on my property, floored it, and now it was my problem. The damage is not all due to the courier, the packing is sorely lacking.
As we were going through the parts our hands were covered with a fine rust. Parts of the white finish is badly stained with what can best be described as "rail dust" which settles on white cars in industrial areas. Washing didn't work. Magic eraser didn't work. I'm going to try treating it with something like Carpro's Iron out to see if it's effective. Its probably from cutting metal in close proximity to where they packaged the painted parts. The dust is inside the plastic bags that most of the parts come in. Let's hope it's not also in the lungs of the ones doing the cutting... and mine for that matter. One of the photos I've included shows the rust, note that this is after I scrubbed the finish--it's on almost every part.
Assembly took a lot of time. I'm very capable, the problem was trying to hide the worst damaged pieces against a wall or in some other way. Unfortunately some of the mattress slats were too far gone to think about using.
I have to disagree with the reviewers who said it feels sturdy. The lack of a cross bar that a traditional bunk would have makes the bed pretty flexible, and my daughter didn't feel safe. I definitely suggest using the included L-brackets. I mounted one into a stud and the bed felt much better. If you're reading this you probably have read that you need to be careful about the low rails, those reviewers are dead on. Make sure your mattress is thin enough that you won't have a problem.
This purchase was a slippery slope and a personal lesson in the sunk cost fallacy. Does it have positives? Absolutely, the saved space is great, construction is ok, price is ok.
But really, do I need another project? Should I have to track down the company and ask for replacement large parts? Is it worth it? I don't know I guess we will see if they follow up.
A solid two stars thus far.
Arrived Damaged Twice, Broken Parts, Rust All over, Gouged.
We replaced an Ikea bunk bed with this loft bed so my daughter could have more space in her room. However, we should have stayed with Ikea. The first bed arrived so damaged, that UPS didn't even bother asking us if we wanted it--they returned it on our behalf. The second bed also arrived damaged with dented, gouged, scratched, and bent pieces. Looking at a huge mess of a box with parts all over I opted to try to salvage it instead of trying to fit it back in a box. I felt like someone dumped a box of metal on my property, floored it, and now it was my problem. The damage is not all due to the courier, the packing is sorely lacking. As we were going through the parts our hands were covered with a fine rust. Parts of the white finish is badly stained with what can best be described as "rail dust" which settles on white cars in industrial areas. Washing didn't work. Magic eraser didn't work. I'm going to try treating it with something like Carpro's Iron out to see if it's effective. Its probably from cutting metal in close proximity to where they packaged the painted parts. The dust is inside the plastic bags that most of the parts come in. Let's hope it's not also in the lungs of the ones doing the cutting... and mine for that matter. One of the photos I've included shows the rust, note that this is after I scrubbed the finish--it's on almost every part. Assembly took a lot of time. I'm very capable, the problem was trying to hide the worst damaged pieces against a wall or in some other way. Unfortunately some of the mattress slats were too far gone to think about using. I have to disagree with the reviewers who said it feels sturdy. The lack of a cross bar that a traditional bunk would have makes the bed pretty flexible, and my daughter didn't feel safe. I definitely suggest using the included L-brackets. I mounted one into a stud and the bed felt much better. If you're reading this you probably have read that you need to be careful about the low rails, those reviewers are dead on. Make sure your mattress is thin enough that you won't have a problem. This purchase was a slippery slope and a personal lesson in the sunk cost fallacy. Does it have positives? Absolutely, the saved space is great, construction is ok, price is ok. But really, do I need another project? Should I have to track down the company and ask for replacement large parts? Is it worth it? I don't know I guess we will see if they follow up. A solid two stars thus far.