In order to start with something positive, I have to admit that this bed looks nice and stylish, and it also has plenty of space in the drawers.
End of positive. Now the reasons why I hate this bed.
1. Bad customer service. We have ordered it on July 12th, it arrived on the 24th, however, half the way assembling it, we have discovered that it was missing a small part. Contacting customer service was not easy (they did not pick up the phone and did not return voice mails either, so I just kept trying for 3 days and finally got in), and eventually I have gotten the part shipped on the 28th of July. It arrived only on the August 5th (no surprise / it was shipped from Canada to Florida using UPS ground!). On August 6th we have FINALLY finished an assembly (which by itself was not that hard, providing you have all the required details) and slept on it.
2. Too loud, unbelievably loud. Here goes: if you use the bed only and solely for sleep, it is ok. However, if you want to have a little fun, be prepared that the whole neighborhood will know about it because of the superloud squeaky sounds this bed makes. I am NOT a heavy person and my husband is not either. There is no way to avoid this nightmare. I would have returned this bed if I could, but it is super heavy and bulky, and I have no idea how I would disassembly it and ship back to .
3. Sharp corners. My knees are all bruiced from hitting them. This is just a BTW kind of addition, this point have played no role in my low evaluation of this bed.
Summary: unless you intend to use this bed SOLELY for sleep, PLEASE do yourself a favor and DO NOT BUY this bed. I sincerely wish I have gone for a simple and cheap metal frame instead. I give it 2 stars ONLY because I like how it looks. I would rate its performance zero stars if I could. And also keep in mind that it may be missing something and half/assembled bed will be obstructing your livingroom or bedroom for a week, two weeks or longer until you get the missing part from .
Nice looking bed, but horrible performance
In order to start with something positive, I have to admit that this bed looks nice and stylish, and it also has plenty of space in the drawers. End of positive. Now the reasons why I hate this bed. 1. Bad customer service. We have ordered it on July 12th, it arrived on the 24th, however, half the way assembling it, we have discovered that it was missing a small part. Contacting customer service was not easy (they did not pick up the phone and did not return voice mails either, so I just kept trying for 3 days and finally got in), and eventually I have gotten the part shipped on the 28th of July. It arrived only on the August 5th (no surprise / it was shipped from Canada to Florida using UPS ground!). On August 6th we have FINALLY finished an assembly (which by itself was not that hard, providing you have all the required details) and slept on it. 2. Too loud, unbelievably loud. Here goes: if you use the bed only and solely for sleep, it is ok. However, if you want to have a little fun, be prepared that the whole neighborhood will know about it because of the superloud squeaky sounds this bed makes. I am NOT a heavy person and my husband is not either. There is no way to avoid this nightmare. I would have returned this bed if I could, but it is super heavy and bulky, and I have no idea how I would disassembly it and ship back to . 3. Sharp corners. My knees are all bruiced from hitting them. This is just a BTW kind of addition, this point have played no role in my low evaluation of this bed. Summary: unless you intend to use this bed SOLELY for sleep, PLEASE do yourself a favor and DO NOT BUY this bed. I sincerely wish I have gone for a simple and cheap metal frame instead. I give it 2 stars ONLY because I like how it looks. I would rate its performance zero stars if I could. And also keep in mind that it may be missing something and half/assembled bed will be obstructing your livingroom or bedroom for a week, two weeks or longer until you get the missing part from .