September 2021 Update
Center support part failed (hardware fell through the wood) and is no longer connected to the rails. I called customer service listed on and talked to Gail who was extremely helpful. She is submitting an order for replacement.
August 2021 update
I purchased this bed in November 2020, as you can see from my review below, I really enjoy the bed. Recently one of the bed legs has come undone and is not able to be screwed back on. I contacted customer service on July 29th regarding a replacement leg considering this bed is less than 1 year old and have yet to hear back. The leg is critical to the structure of the bed as its located in the middle of the bed and is what helps support the slabs underneath. Photos and proof of purchase/order number were all sent to the company to make it easier to obtain a replacement leg. Will update review on customer service if I hear back.
November 2020
Package came very well packed, no broken or missing pieces. I assembled this myself, and the bolts on headboard were the only things that gave me some trouble. Very sturdy, good looking bed. There is some space for underneath that could fit smaller plastic bins.
Terrible Customer Service
September 2021 Update Center support part failed (hardware fell through the wood) and is no longer connected to the rails. I called customer service listed on and talked to Gail who was extremely helpful. She is submitting an order for replacement. August 2021 update I purchased this bed in November 2020, as you can see from my review below, I really enjoy the bed. Recently one of the bed legs has come undone and is not able to be screwed back on. I contacted customer service on July 29th regarding a replacement leg considering this bed is less than 1 year old and have yet to hear back. The leg is critical to the structure of the bed as its located in the middle of the bed and is what helps support the slabs underneath. Photos and proof of purchase/order number were all sent to the company to make it easier to obtain a replacement leg. Will update review on customer service if I hear back. November 2020 Package came very well packed, no broken or missing pieces. I assembled this myself, and the bolts on headboard were the only things that gave me some trouble. Very sturdy, good looking bed. There is some space for underneath that could fit smaller plastic bins.