Before I purchased this item, I chatted through the 24/7 customer chatt service with visiondecor.
Even though I asked some random and foolish questions, they answered me very kindly and detailed.
When I received the product, the bed was bigger than what I expected (which is my fault cause I should have check the size before I purchase the product), so I talked again with them through the online, and they kindly offered me to exchange the product without any extra charges....this is actually the best service I ever had in my 3-4 year .com experience,and now I even feel proud of myself that I have decide to buy products from them.
The vision Decor covered the whole shipping payment for free, eventhough it was not on the contact list.
Now I am just sitting on the chair to wait UPS pick up my old bed and bring a new one. If you are planning to get any home furnitures, you should go to and check. Seriously.
Great and Kind Service! Wonderful!
Before I purchased this item, I chatted through the 24/7 customer chatt service with visiondecor. Even though I asked some random and foolish questions, they answered me very kindly and detailed. When I received the product, the bed was bigger than what I expected (which is my fault cause I should have check the size before I purchase the product), so I talked again with them through the online, and they kindly offered me to exchange the product without any extra charges....this is actually the best service I ever had in my 3-4 year .com experience,and now I even feel proud of myself that I have decide to buy products from them. The vision Decor covered the whole shipping payment for free, eventhough it was not on the contact list. Now I am just sitting on the chair to wait UPS pick up my old bed and bring a new one. If you are planning to get any home furnitures, you should go to and check. Seriously.