One star is being kind, I have been dealing with trying to return a defective chair to them for more than one month. I loved the chair, its just poorly made and would not support body weight as the back piece does not align and leaves a full inch gap. They suggested I used a rubber mallet to fix the alignment issues during assembling, which would simply break the wood. no thanks. When I requested to simply return for refund, it took them a week to get an unpaid shipping label to me. I had to pay 90 to return the item through FedEx and they are refusing to refund me. I will never use this place again. I understand, manufacturing issues arise however its been the hassle, additional costs, and time wasted that makes me extremely dissatisfied with this entire experience.
Cheap product, poor customer service
One star is being kind, I have been dealing with trying to return a defective chair to them for more than one month. I loved the chair, its just poorly made and would not support body weight as the back piece does not align and leaves a full inch gap. They suggested I used a rubber mallet to fix the alignment issues during assembling, which would simply break the wood. no thanks. When I requested to simply return for refund, it took them a week to get an unpaid shipping label to me. I had to pay 90 to return the item through FedEx and they are refusing to refund me. I will never use this place again. I understand, manufacturing issues arise however its been the hassle, additional costs, and time wasted that makes me extremely dissatisfied with this entire experience.