I purchased 4 of these to replace with plastic ones, but when my husband started putting them together one by one he realized that 1 out the 4 didnt have all necessary items to use nor put together. The railings to the drawers are missing which obviously make the closet maid useless. I have emailed closet maids 12/29, few days later the responded what some more information which obviously i have provided and since then i havent heard anything about what they will do to resolve the issue. We are going on well over 2weeks I have emailed them twice trying to get an update on my case and NOTHiNG! I want to leave 5 stars but with the customer service so far a 3 it is, it may even go to 2 stars. I guess today I will be contacting them by phone and see where I get with that. Not happy!
Missing pieces, bad service.
I purchased 4 of these to replace with plastic ones, but when my husband started putting them together one by one he realized that 1 out the 4 didnt have all necessary items to use nor put together. The railings to the drawers are missing which obviously make the closet maid useless. I have emailed closet maids 12/29, few days later the responded what some more information which obviously i have provided and since then i havent heard anything about what they will do to resolve the issue. We are going on well over 2weeks I have emailed them twice trying to get an update on my case and NOTHiNG! I want to leave 5 stars but with the customer service so far a 3 it is, it may even go to 2 stars. I guess today I will be contacting them by phone and see where I get with that. Not happy!