Nice set overall, but you have to watch out for damage!
Overall Id say this set was worth the cost ($400) we paid, but theres a few things you need to look out for.
1) Delivery - As many said, delivery wasnt what youd expect. Yes, we knew it was coming by freight delivery (XPO in our case). We picked a day for delivery at time of ordering on , and were informed delivery would take place on the Saturday we picked between 9AM - 9PM. A few days before I received a text message from XPO confirming delivery day and time window and was told a call would be made 30 mins. before arrival. Day of delivery I got an email prior to 6AM that the table was out for delivery. I had early morning plans and was out of the house. They called at 7 AM and showed up after 8 AM... so delivery was prior to the window and the call was 60 mins. prior to arrival. In the end not a huge hassle, but certainly not what they tell you.
2) Damage - Box appeared in good shape, and as you can see from the pictures even the contents inside looked good. It was until you unpack everything that you start to see the issues. All of these defects appear to be manufacturing, such that stain is missing, rough wood was stained over, or damage was stained over. None of this appears to be from shipping... just poor quality control. All told, all four chair backs have damage, and 3 of the 8 chair legs have damage. Im trying to get this resolved, but isnt being very helpful yet (1 week+ after delivery).
3) Assembly - Certainly not difficult and each part (table, bench, chair) comes with its own hardware kit in a red bag attached to the part. Bolts are of decent quality, and include loctite (blue) type adhesive to keep things together (nice touch). Each bag comes with a 4mm allen wrench... youll have too many of these after this delivery. Id suggest you get a 4mm adapter for a ratchet and assemble with that vs. the L allen wrench. It took me ~2 hours to get every bolt installed after inspecting each piece. Once completed the set is nice enough for the price and feels sturdy.
IF things get sorted out then Ill be very happy overall, but right now Im not thrilled with the damage on all of these parts, or the prospect of having to find a way to ship anything back. Perhaps I can take pieces into Kohls and test that return shipping from there?
Nice set overall, but you have to watch out for damage!
Overall Id say this set was worth the cost ($400) we paid, but theres a few things you need to look out for. 1) Delivery - As many said, delivery wasnt what youd expect. Yes, we knew it was coming by freight delivery (XPO in our case). We picked a day for delivery at time of ordering on , and were informed delivery would take place on the Saturday we picked between 9AM - 9PM. A few days before I received a text message from XPO confirming delivery day and time window and was told a call would be made 30 mins. before arrival. Day of delivery I got an email prior to 6AM that the table was out for delivery. I had early morning plans and was out of the house. They called at 7 AM and showed up after 8 AM... so delivery was prior to the window and the call was 60 mins. prior to arrival. In the end not a huge hassle, but certainly not what they tell you. 2) Damage - Box appeared in good shape, and as you can see from the pictures even the contents inside looked good. It was until you unpack everything that you start to see the issues. All of these defects appear to be manufacturing, such that stain is missing, rough wood was stained over, or damage was stained over. None of this appears to be from shipping... just poor quality control. All told, all four chair backs have damage, and 3 of the 8 chair legs have damage. Im trying to get this resolved, but isnt being very helpful yet (1 week+ after delivery). 3) Assembly - Certainly not difficult and each part (table, bench, chair) comes with its own hardware kit in a red bag attached to the part. Bolts are of decent quality, and include loctite (blue) type adhesive to keep things together (nice touch). Each bag comes with a 4mm allen wrench... youll have too many of these after this delivery. Id suggest you get a 4mm adapter for a ratchet and assemble with that vs. the L allen wrench. It took me ~2 hours to get every bolt installed after inspecting each piece. Once completed the set is nice enough for the price and feels sturdy. IF things get sorted out then Ill be very happy overall, but right now Im not thrilled with the damage on all of these parts, or the prospect of having to find a way to ship anything back. Perhaps I can take pieces into Kohls and test that return shipping from there?