Shipping Catastrophe and Customer Service nightmare, but Love the bunkbed
After ordering the bundbeds, we received the shipment within the correct amount of time; however, we only received half of the parts. I called in the issue and they wrote down all the 100 missing parts. One week and two days later, we received that shipment (they refused to ship any way other than UPS ground). We were then missing half of those parts!
When I called in about these missing parts (all the slats and two other parts), they were very rude on the phone, but said they would ship them out. 3 days later, I called for the tracking number and was told that they were not shipped out because my account was flagged as being suspicious because I didnt tell them all the missing parts to begin with. What?! So, Im called a liar and my child is sleeping on a mattress on the floor next to some of the parts of the bed for 3 weeks!
They argued with me for 30 minutes, stated they only had one customer service rep, wouldnt let me talk to the manager or owner. It was a nightmare!
After a total of SIX phone calls and 4 weeks, we received all the parts and my son loves the bunkbeds. It was worth all the ridiculous phone calls just for the smile on his face!
Shipping Catastrophe and Customer Service nightmare, but Love the bunkbed
After ordering the bundbeds, we received the shipment within the correct amount of time; however, we only received half of the parts. I called in the issue and they wrote down all the 100 missing parts. One week and two days later, we received that shipment (they refused to ship any way other than UPS ground). We were then missing half of those parts! When I called in about these missing parts (all the slats and two other parts), they were very rude on the phone, but said they would ship them out. 3 days later, I called for the tracking number and was told that they were not shipped out because my account was flagged as being suspicious because I didnt tell them all the missing parts to begin with. What?! So, Im called a liar and my child is sleeping on a mattress on the floor next to some of the parts of the bed for 3 weeks! They argued with me for 30 minutes, stated they only had one customer service rep, wouldnt let me talk to the manager or owner. It was a nightmare! After a total of SIX phone calls and 4 weeks, we received all the parts and my son loves the bunkbeds. It was worth all the ridiculous phone calls just for the smile on his face!