This chest had the exact look for our guest bedroom we were preparing. While unboxing we found a damaged spot despite being well protected by the heavy cardboard surrounding it. I was very frustrated, we had a guest on the way, and the spot on our brand new dresser was on the top front corner, anywhere else and we could have hidden it. I went to the companys website and within a few minutes I had put in the model number and individual piece that was damaged and my shipping address. I thought that there would be more painful slow back and forth, but within a few days I had a perfect new top for my dresser. Indecently it came in on afternoon I had set aside for assembly. My daughter put it together in less than an hour while I grilled supper and dominated opposing teams on Call of Duty. Dresser looks as good or better than picture, solid, heavy, sturdy. Will not hesitate to buy more products from Sauder.
Great customer service/beautiful product
This chest had the exact look for our guest bedroom we were preparing. While unboxing we found a damaged spot despite being well protected by the heavy cardboard surrounding it. I was very frustrated, we had a guest on the way, and the spot on our brand new dresser was on the top front corner, anywhere else and we could have hidden it. I went to the companys website and within a few minutes I had put in the model number and individual piece that was damaged and my shipping address. I thought that there would be more painful slow back and forth, but within a few days I had a perfect new top for my dresser. Indecently it came in on afternoon I had set aside for assembly. My daughter put it together in less than an hour while I grilled supper and dominated opposing teams on Call of Duty. Dresser looks as good or better than picture, solid, heavy, sturdy. Will not hesitate to buy more products from Sauder.