I really wanted to love this chair. And I kinda do. I received this as a baby shower gift, it was easy to assemble but after only about a week of barely using it, I decided to give it some solid use. The material is soft, and as of now, the chair works as its designed to, but the metal started scraping and began to leave metal shavings on the floor. Now, this is for a babys nursery, so this will definitely not do.
We reached out to support and they forwarded us to the product support, which I think the company of the chair hired as a third party support. We submitted a claim. Its been about 3/4+ weeks and there has been no update. We submitted all the requested evidence. When we call for a follow up, the third party says theyll get back to us, never does , and Im growing quite impatient as the baby is due any day now and I dont have a nursery chair. I would like this resolved before the baby is here, but no one is giving us a solid answer. Lets also keep in mind its a 700 chair / I would like for it to work as its intended or at least give us some kind of communication. Dont recommend this product.
Zero customer service.
I really wanted to love this chair. And I kinda do. I received this as a baby shower gift, it was easy to assemble but after only about a week of barely using it, I decided to give it some solid use. The material is soft, and as of now, the chair works as its designed to, but the metal started scraping and began to leave metal shavings on the floor. Now, this is for a babys nursery, so this will definitely not do. We reached out to support and they forwarded us to the product support, which I think the company of the chair hired as a third party support. We submitted a claim. Its been about 3/4+ weeks and there has been no update. We submitted all the requested evidence. When we call for a follow up, the third party says theyll get back to us, never does , and Im growing quite impatient as the baby is due any day now and I dont have a nursery chair. I would like this resolved before the baby is here, but no one is giving us a solid answer. Lets also keep in mind its a 700 chair / I would like for it to work as its intended or at least give us some kind of communication. Dont recommend this product.