I ordered the 12 inch King mattress. Be prepared and have 2 strong people to bring inside after delivery as my husband had to assist the UPS man with unloading. We unpacked the mattress and within an hour it was 80 inflated. As instructed, we left the mattress laying flat for 72 hours. After 8 full days, the left side of the mattress was still lumpy. I contacted customer service and was well taken care of for the defect. On the other hand, my husband and I both love a plush top mattress. After reading several reviews, about half stated it was plush and the other half said it was medium, so we took a chance and purchased it anyways. A plush mattress topper would likely do wonders on top of this bed, but I felt that it was not super uncomfortable. I give 3 stars overall for the comfort and design of the mattress (considering the defect) BUT I give a 5 star review for the service we received due to our issue!
Lumpy On One Side
I ordered the 12 inch King mattress. Be prepared and have 2 strong people to bring inside after delivery as my husband had to assist the UPS man with unloading. We unpacked the mattress and within an hour it was 80 inflated. As instructed, we left the mattress laying flat for 72 hours. After 8 full days, the left side of the mattress was still lumpy. I contacted customer service and was well taken care of for the defect. On the other hand, my husband and I both love a plush top mattress. After reading several reviews, about half stated it was plush and the other half said it was medium, so we took a chance and purchased it anyways. A plush mattress topper would likely do wonders on top of this bed, but I felt that it was not super uncomfortable. I give 3 stars overall for the comfort and design of the mattress (considering the defect) BUT I give a 5 star review for the service we received due to our issue!