I read so many reviews about this bed and others. I paid 420 for the queen size. It shipped and arrived promptly. One massive box. I dismantled it in my entryway and loaded it piece by piece into the bedroom.
The last piece I unpacked was the headboard. Instead of a smooth finish there were parts (3/5) that were rough to the point of slivers! This should not have ever left the factory like this. I called the manufacturer and they said they couldnt do anything until the return period expired and then the warranty would kick in. So I called again all this is expending my time! I go thru all the options to return and replace the entire thing And not sure how Im going to pack it up and get it returned! offered a 40 refund. I now have to sand the spots, stain, and seal the headboard. Not ideal but it seemed like the easiest option since I dont have a truck to haul a 12 foot long box that weighs 100 lbs.
All said, the set up of the frame was simple by myself and it appears very sturdy. I am so disappointed.
Factory quality control lacking
I read so many reviews about this bed and others. I paid 420 for the queen size. It shipped and arrived promptly. One massive box. I dismantled it in my entryway and loaded it piece by piece into the bedroom. The last piece I unpacked was the headboard. Instead of a smooth finish there were parts (3/5) that were rough to the point of slivers! This should not have ever left the factory like this. I called the manufacturer and they said they couldnt do anything until the return period expired and then the warranty would kick in. So I called again all this is expending my time! I go thru all the options to return and replace the entire thing And not sure how Im going to pack it up and get it returned! offered a 40 refund. I now have to sand the spots, stain, and seal the headboard. Not ideal but it seemed like the easiest option since I dont have a truck to haul a 12 foot long box that weighs 100 lbs. All said, the set up of the frame was simple by myself and it appears very sturdy. I am so disappointed.