The instructions are clear and parts are well labeled. However, the box arrived held open by one piece of tape and the box was half open. The metal parts were all scuffed up and dusty as if they had sat exposed on a shelf for a long time before being packaged.
I started assembling the desk and couldn’t start the second step. There was a duplicate piece (piece 4) and no piece 3. Piece 3 has a screw hole in it for a lower horizontal support bar. Piece 4 does not have the necessary screw hole.
There is no address or phone number for customer service, just an email. I sent one with photos attached and asked for the missing piece. I will update with the results. Currently, two stars because the desk looks good and I had high hopes for it but the package was a mess and parts were missing/dirty.
UPDATE
Customer service responded within two hours. They sent a complete desk, not just the missing part. Everything inside was in much better shape. The desk was easy to put together and looks good once set up. Overall good experience.
Missing parts but customer service was great
The instructions are clear and parts are well labeled. However, the box arrived held open by one piece of tape and the box was half open. The metal parts were all scuffed up and dusty as if they had sat exposed on a shelf for a long time before being packaged. I started assembling the desk and couldn’t start the second step. There was a duplicate piece (piece 4) and no piece 3. Piece 3 has a screw hole in it for a lower horizontal support bar. Piece 4 does not have the necessary screw hole. There is no address or phone number for customer service, just an email. I sent one with photos attached and asked for the missing piece. I will update with the results. Currently, two stars because the desk looks good and I had high hopes for it but the package was a mess and parts were missing/dirty. UPDATE Customer service responded within two hours. They sent a complete desk, not just the missing part. Everything inside was in much better shape. The desk was easy to put together and looks good once set up. Overall good experience.