They responded to my issue very quickly. It is a really beautiful bed, my daughters love it but the bottom part of the frame on the right side stays in the air, I feel that the wood is not thick enough to be durable., when I received it four parts came defectives., contacted the seller and they replied back to me fast., they sent me the replacement parts, and I waited 2 months to receive the parts coz they didnt have them in stock., finally got the bed ready for the girls and they are happy. By the way customer service from seller is perfect.
White House
They responded to my issue very quickly. It is a really beautiful bed, my daughters love it but the bottom part of the frame on the right side stays in the air, I feel that the wood is not thick enough to be durable., when I received it four parts came defectives., contacted the seller and they replied back to me fast., they sent me the replacement parts, and I waited 2 months to receive the parts coz they didnt have them in stock., finally got the bed ready for the girls and they are happy. By the way customer service from seller is perfect.