Derailleur broke after 8 miles waiting on fix may update review
Received my bike earlier than expected and it was very easy to assemble. All you have to do is lock in handle bars, the seat, and screw on pedals for the most part. The bike is really smooth, and the pedal assist is really nice.
However, at a little over 8 miles I felt a clunk and then the chain locked up. Luckily, I was able to just full electric back home. When I got home, I could see the guard looking thing on the derailleur broke and I just noticed it looks like it scuffed up the gears and nicked a few teeth as well. Waiting to to hear back from seller to see how well customer service is and I will update review based on that performance.
Update
Changed to a 4/star review. As the bike was defective it may have more than likely been a shipping defect. worked with me diligently to resolve the matter without continuous persistence.
Derailleur broke after 8 miles waiting on fix may update review
Received my bike earlier than expected and it was very easy to assemble. All you have to do is lock in handle bars, the seat, and screw on pedals for the most part. The bike is really smooth, and the pedal assist is really nice. However, at a little over 8 miles I felt a clunk and then the chain locked up. Luckily, I was able to just full electric back home. When I got home, I could see the guard looking thing on the derailleur broke and I just noticed it looks like it scuffed up the gears and nicked a few teeth as well. Waiting to to hear back from seller to see how well customer service is and I will update review based on that performance. Update Changed to a 4/star review. As the bike was defective it may have more than likely been a shipping defect. worked with me diligently to resolve the matter without continuous persistence.