Initial Review - Misaligned Rail, Scuffed Finish, and Missing Parts
Updating the bedroom - what I thought would be a simple, quick process has turned into a two week+ project waiting to be finished. I ordered the bed on a Sunday and received it Friday, not a bad lead time. As I unpacked the box there were a number of pieces that the finish was scuffed, not quite an abrasion, just enough you cant buff it out. I really wanted to complete this project over a long weekend so I decided just to go with it. During assembly one of the 2 side rail pieces were torqued just enough they werent quite square when put together, again, I went with it. Then upon the last step, installing the slats they were no where to be found. The frame cant support a mattress without the slats, my project was going to go unfinished. I immediately submitted an order on the company website for missing parts, thinking why would they not be shipped at the very least 2nd day priority. Then I learned the missing parts were going to take longer to receive than the frame itself. Another long weekend left with an incomplete project and a room in disarray. With the number of issues I have had, A. I would have never ordered this or B. I would have immediately sent it back the first problem I ran into. Disappointed to say the least.
Initial Review - Misaligned Rail, Scuffed Finish, and Missing Parts
Updating the bedroom - what I thought would be a simple, quick process has turned into a two week+ project waiting to be finished. I ordered the bed on a Sunday and received it Friday, not a bad lead time. As I unpacked the box there were a number of pieces that the finish was scuffed, not quite an abrasion, just enough you cant buff it out. I really wanted to complete this project over a long weekend so I decided just to go with it. During assembly one of the 2 side rail pieces were torqued just enough they werent quite square when put together, again, I went with it. Then upon the last step, installing the slats they were no where to be found. The frame cant support a mattress without the slats, my project was going to go unfinished. I immediately submitted an order on the company website for missing parts, thinking why would they not be shipped at the very least 2nd day priority. Then I learned the missing parts were going to take longer to receive than the frame itself. Another long weekend left with an incomplete project and a room in disarray. With the number of issues I have had, A. I would have never ordered this or B. I would have immediately sent it back the first problem I ran into. Disappointed to say the least.