Update:
Aileen Javier took care and immediately she was able to reorder the piece and sent it to me. It took a while but Im happy I can safely use the trampoline.
Initial finding upon arrival:
1 out of 6 legs that support the jumping mat came defective. It doesnt have the thread inside so, we are not able to screw that leg in its threaded connector under the trampoline. It was unsafe to be use due to instability. I wrote the company asking for 1 threaded leg so we can safely use the trampoline. My daughter love it!!!
Aming customer service
Update: Aileen Javier took care and immediately she was able to reorder the piece and sent it to me. It took a while but Im happy I can safely use the trampoline. Initial finding upon arrival: 1 out of 6 legs that support the jumping mat came defective. It doesnt have the thread inside so, we are not able to screw that leg in its threaded connector under the trampoline. It was unsafe to be use due to instability. I wrote the company asking for 1 threaded leg so we can safely use the trampoline. My daughter love it!!!