I bought this cabinet to hold our media equipment and DVDs. I loved the cane style doors and the color of the wood. My husband was able to put it together in about 1 hour. It did not come with instructions, but we were able to located them online through this page. Once set up, we noticed the doors were sticking on the top inside corners. I contacted James. They answered the phone, were extremely friendly and wanted to make sure they dealt with the issue I was having. I was immediately sent an email with a possible fix. Unfortunately, the fix wasnt for the product I had. I called again on weekend. Once I heard they were closed I decided to hang up and call on the next business day. They next day I had a call from them stating they saw they missed my call and wanted to check to see if there was anyway they could help me out. I followed up and was told to send pics of the issue so they could send that to their tech team. I had an email the next day with a fix for my issue. We were able to make the adjustments and the problem was solved! I had a follow up email checking to make sure I was able to get it fixed. I have NEVER had such impeccable customer service. I would highly recommend their products. I am so pleased with this product and will be ordering more from them in the future.
AMING!!!
I bought this cabinet to hold our media equipment and DVDs. I loved the cane style doors and the color of the wood. My husband was able to put it together in about 1 hour. It did not come with instructions, but we were able to located them online through this page. Once set up, we noticed the doors were sticking on the top inside corners. I contacted James. They answered the phone, were extremely friendly and wanted to make sure they dealt with the issue I was having. I was immediately sent an email with a possible fix. Unfortunately, the fix wasnt for the product I had. I called again on weekend. Once I heard they were closed I decided to hang up and call on the next business day. They next day I had a call from them stating they saw they missed my call and wanted to check to see if there was anyway they could help me out. I followed up and was told to send pics of the issue so they could send that to their tech team. I had an email the next day with a fix for my issue. We were able to make the adjustments and the problem was solved! I had a follow up email checking to make sure I was able to get it fixed. I have NEVER had such impeccable customer service. I would highly recommend their products. I am so pleased with this product and will be ordering more from them in the future.