When I first got the product I was broken and I had to get a replacement. The customer service through the company was fine and while it did take a bit to get a replacement I did get one! It wasnt broken this time. Now, the instructions werent very clear and while we were lucky we had all the tools on hand, there may be a couple things you need to run to a department store to grab. The drawer is misaligned which after going through the reviews misalignments are pretty common. Its also not as big as I thought but thats not really the companies fault. Though I love the idea and the aesthetic, I do regret purchasing this just because it was just not what I was expecting and it was too much of a hassle. I put 3 stars because they did send me a replacement item, but I wouldnt recommend this item or purchase it again.
Originally came broken, but got a replacement
When I first got the product I was broken and I had to get a replacement. The customer service through the company was fine and while it did take a bit to get a replacement I did get one! It wasnt broken this time. Now, the instructions werent very clear and while we were lucky we had all the tools on hand, there may be a couple things you need to run to a department store to grab. The drawer is misaligned which after going through the reviews misalignments are pretty common. Its also not as big as I thought but thats not really the companies fault. Though I love the idea and the aesthetic, I do regret purchasing this just because it was just not what I was expecting and it was too much of a hassle. I put 3 stars because they did send me a replacement item, but I wouldnt recommend this item or purchase it again.