I had purchased this as a bed/daybed for a second guest room as I have 2 guests coming to stay with me at once, so I was looking for something in/expensive but will work well for the space I got. I received it on time and in very sturdy, protective packaging. As I started putting the bed together, one of the first pieces had a hole that was drilled wrong. Frustrated, I reached out to the seller requesting them to send a replacement piece quickly so that I can have a bed for my guest. In less than 5 minutes, someone responded apologizing and offering to send the replacement immediately.
The customer service was top notch! I received the part well before I needed it and was able to swap it out quickly. I highly recommend doing business with this seller!
The bed is OK but not something that will blow you away. Aside from that part that was drilled wrong, there was another part that broke but was still useable. The bed is built and is very sturdy. I would purchase this again.
Ultimately I am happy and would recommend
I had purchased this as a bed/daybed for a second guest room as I have 2 guests coming to stay with me at once, so I was looking for something in/expensive but will work well for the space I got. I received it on time and in very sturdy, protective packaging. As I started putting the bed together, one of the first pieces had a hole that was drilled wrong. Frustrated, I reached out to the seller requesting them to send a replacement piece quickly so that I can have a bed for my guest. In less than 5 minutes, someone responded apologizing and offering to send the replacement immediately. The customer service was top notch! I received the part well before I needed it and was able to swap it out quickly. I highly recommend doing business with this seller! The bed is OK but not something that will blow you away. Aside from that part that was drilled wrong, there was another part that broke but was still useable. The bed is built and is very sturdy. I would purchase this again.